Some of my friends (chicken littles mainly) think I have gone mad starting an architectural construction company, or indeed any business, in Spain in the current market. Actually the timing is perfect for many reasons and if I can just go off topic for a brief moment. People don’t buy or sell houses for the most part because there is or isn’t a recession. They buy and sell houses because they get married, divorced, have children, someone dies, they get a new job or they retire. None of this has stopped happening.
There are a hundred and one other reasons why the timing is right for us but this article is about social media marketing. And one of the reasons why now is a good time for us to start our business is that right now (August 2009) social media marketing is an open field. Very few people are using it and even fewer people are using it effectively. Social Media Marketing is how we are going to distribute our service / product.
Social Media Marketing is absolutely great because:
1. It’s free
2. It filters out the cads and blaggards
3. It requires total self expression so it’s fun
4. It requires you not ever to pitch or sell your service or product which makes some people uncomfortable
Before we get into it let me explain what it is in a way you’ll understand.
It’s Like Going Down The Pub
The world of social media is like a big jolly pub. It’s a busy place with a great atmosphere. There are all sorts of people there: shy, loud, thoughtful, serious, trivial, introvert and comic.
There are plenty of people lurking around in the background who don’t do or say much. Perhaps they’re too shy. Perhaps they don’t know how to start a conversation. Perhaps they just like to watch what’s going on.
Then there are people who walk in and then walk out again without saying anything.
Then there are the brash types who come barging in noisily stand on the table and shout at everyone and tell them to buy what they’re selling. The pub falls silent while everyone freezes in horror at the social gaff. Eventually they leave, leaving the place littered with their business cards, because no-one talks to them. Everyone is aghast at the goofiness of the blundering fool.
Then there are people who sidle up to the bar and introduce themselves affably, tell a joke and make us laugh, ask us how we are and listen to the answer, make interesting conversation, buy everyone a drink when it’s their turn. As you meet them every day you get you know them quite well. You become friends. You know how they make their living, you know about their family, what they like to do for fun. The most popular people in the pub are keen to make a contribution, help out other people, buy a round of drinks, organize the charity do, look after people, and get their round in.
The point is it’s an active community. Useful, helpful, authentic people are popular and make friends.
Now, when you need some advice you ask your mates down the pub. If the people you know can’t help you directly they’ll know someone who does. This pub has a really effective grapevine. The advice could be anything from who’s the best web designer for me, who can make me a special engagement ring, to who can build me a high quality eco friendly home? And when you receive the advice, because it’s from someone you know and like and trust, the chances are you’ll take it and say thank you. If you don’t you may come back to that person later or recommend them to someone else.
Now let’s say one of your mates down the pub is a web designer and you need a website. What kind of relationship do you have now with him? One of trust. If he’d try to sell you his services as a web designer before you made friends, or before he gave you some impartial advice on something else, would you feel the same way? No way. Just like in the pub you don’t try to sell your mates life insurance.
And in the unlikely event that he’s a useful member of your community but turns out to be a crap web designer or worse runs away with your money will he last long in the community? Not a millisecond.
Ok so let’s move on a bit. Can a business walk in the pub and be part of the community? No. A business isn’t a person. It’s that simple. There are plenty of businesses wasting their time and money with Facebook accounts and You Tube Accounts boasting about their stuff and no one is paying a blind bit of notice because a business isn’t a person and you can’t chat to them or see pictures of their children. (See footnote)
How do I Get Results?
Ok so now you know it’s a pub let’s look at actually how to get results in Social Media Marketing. There are four cornerstones to being effective and if you do each one of these correctly and you are persistent over time you will get results. It’s inevitable.
1. Personal Branding
2. Daily Activity
3. Content
4. Keyword Research
Personal Branding
This is my favorite of the four cornerstones and the thing that really excites me because you have to be authentic, have integrity, and make a genuine contribution if this is going to work for you. You can’t hide behind the company logo, slogan, rules or whatever. A few people in the corporate world seem to change their personality at the office and behave as if they are acting in a film and someone has written them a bad script. Forget about all that. Don’t pose or try to be cool. It’s essential that you are authentic. In fact I would go much further and say it’s essential that you are fully self expressed.
And best of all you never have to “close a sale”. That is the language of dinosaurs rapidly becoming extinct and you will only see fossilized versions of this anywhere in the commercial world in a couple of years let alone down the pub. So if your nature is pushy, tricky, or scratchy then start celebrating because this is your opportunity to become a great person. Either that or forget about ever selling anything and go back to your miserable life. Customer really is king now in a way he never has been before and none too soon in my opinion.
Let me underscore this point. This only works if you are genuine in what you have to offer (i.e. it’s worth more than the money you charge for it) and you yourself have total integrity.
So to be successful you are creative fun playful and authentic. If you’re not that by nature then become it. Remember this is not about hard work and it’s not about manipulating people and it’s not about being competitive. It’s simply about making yourself visible to people who are already looking for someone exactly like you. Do this well and you will stand out from the crowd because there are so many people at the moment who are shouting in the pub and trying to use social media to manipulate people. It won’t work.
Daily Activity
Go to the pub every day and have fun. Walk around introduce yourself to be people. Introduce people you know to other people you know that they may find useful. Network. Don’t keep secrets. Give away real value especially where your competitors are hiding things. You’ll blast them out of the water. Make comments on people’s blogs, photos, articles, answer questions on forums (forums are very powerful because you come over as an expert ……assuming you are one), share information, and help people. Do this consistently everyday for months and you will become not only visible but irresistibly attractive to people who are already looking for you. I never said this was effortless; free and fun yes but not effortless.
Content
There’s nothing new about this one. Internet marketing has always been about content. It should be informative, entertaining, personal, even quirky. You should make some content of your own which can be articles or videos. But the great thing is that you don’t absolutely have to have original content. There is masses of content out there and most of its crap. You can offer a really useful and attractive service by filtering out the rubbish. I might like to know that if I visit your You Tube Channel or your Blog that I am going to see the best most relevant material and I won’t ever see anything which is a waste of time.
Keyword Research
This is the killer factor that can get you on the first page of Google without SEO or PPC. No one knows the Google algorithm and in any case they’re always changing it. But we do know that Google favours all the social media sites. If you get a lot of clicks on your blog and if people leave a lot of comments on your content Google will notice that and you will quite quickly move up the ranks where you become more visible, so more people click on you in a positive feedback cycle.
Take a look for yourself. I have just done a search on Google for energy efficient homes. Number 4 took me to a page of videos on various video-sharing sites. I clicked on the first video and I saw a very informative video about awnings and how they improve the energy efficiency of your home. It was made by a guy called Michael Sahlin who clearly knows what he is talking about. Right at the end of the video I saw his tel number and his website address. He never once pitched to me. If I want an awning to improve the energy efficiency of my home the chances are I will contact him and ask for his advice. This is how you do it.
Notice I didn’t get straight to his website but straight to his video. If I like him I will find his website address there. This is what he did and you can do the same for very little money, just time a willingness to persevere, and a can-do attitude.
Notice also he gave me some useful information without asking for anything in return. Just like a good friend. This is key.
The next bits a bit technical so bear with me and if you’re really going to do this take the time to research what I am saying so confirm that I am right.
You will need an account with wordtracker. You get 7 days for free, which in my experience isn’t long enough. You are going to have to pay wordtracker one way or another because this is an ongoing thing not a one off. But it’s a maximum of $50 a month you can suspend your account and come back to it and its well worth it.
You are looking for keywords that are popular but not widely competed for. Wordtracker tells you how to do this and there are some helpful articles on their website. In other words you are looking for the words and phrases that people actually search for in Google but which not many websites have content on.
Then, step two, is to create some content around that keyword. Make sure it’s relevant, informative and entertaining. Then simply post it up on all your social media sites making sure that the keyword phrase is in the URL, and in the title of your content, and make you use it in the description and the tags. Tell a few people down the pub and some of them will have a look and leave a comment especially if you habitually leave comments on their material and Bob’s your aunties husband and the worlds your lobster. Give it time and you will rank highly for that keyword or phrase on the Google search engines.
It’s like everyone in the pub knows who you are. You’re like a magnet for your ideal prospects who come to you asking for your expert advice and who are happy to pay for it.
More Please
I have a list of social media sites divided into Media Sites, Bookmarking sites, Content Sharing Sites, Media Sharing Sites and Other. I am happy to share this with anyone who gets in touch with me. I am also happy to clarify any of the issues discussed.
Thomas Power articulates a lot of these on his series of You Tube videos eg:
Footnote: I think the real point here is that the internet has changed forever the relationships we have with our customer. Some businesses are using social media marketing effectively perhaps by making funny or quirky videos on You Tube or really courting the relationship with their clients. Thomas Power explores this in a series of videos.
















